Wanted to close my PayPal account, tried to do it online but discovered I had $0.01 remaining from a gift voucher present from my former FT.com colleagues four years ago.
Got an email from them this evening:
Dear Ian Parr,
Thank you for contacting PayPal regarding the problems you are
experiencing closing your account.
Firstly, Mr. Parr allow me to apologise for any inconvenience this
situation has caused you. I can see that my colleague had disabled the
voucher however it is still not allowing you or me to manually close the
account until this redemption code ************** for $0.01 has been
used.
In this case I can advise that you send a payment of $0.02 to a friend
or family member using this code in order for the voucher to be disabled
from the account. Only when it is used will you be able to close the
account.
Please let us know if you require any further assistance.
Yours sincerely,
Siobhan
UK Top Customer Department
PayPal
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