I have been a Three mobile broadband customer for a few months now and found the service just about ok.
I was getting fed up of buying vouchers in my local Three retail store to top up every month so decided to regicter a credidt card on their customer service (Ha!) portal. This would let me top up online when needed – what a bloody mistake.
On registering the card details, the system tells you that it can take 7 days to complete registration – fine I thought I can wait. Then I noticed that their system had instantly credited £10 to my account – I chcked my credit card company online and they confimed that the £10 had been taken. Ok, good stuff I now had £10 – or 1GB monthly data transfer limit available.
Two days later and after only several minutes or so of total online time, my connection stopped working. I logged into the portal and the £10 data allowance had rocketed down to zero. Eh ?
Called their dreadful outsourced to India customer service department and was informed that the £10 credit has been applied as a voice credit ! and that by using data I had gobbled up the allowance in a matter of minutes at a rate of £1/MB !!!!!!!!!!!
So why on earth would an account that has been setup for a moblie broadband dongle (and configured so in the ‘my mobile device’ section of the site) have a voice credit assigned.
Of course they customer service guy (twat) explained that it was all my fault for being so stupid and not realising I needed to ‘covert’ my credit to a data allowance.
What complete and utter dick head designed Three’s customer self service portal application ?
Or is this a deliberate ploy by Three to stiff customers ?
£1000 per GB – Three you are taking the piss.
I’m not the only one:
http://www.bestmobilebroadband.co.uk/3-mobile-broadband-reviews.aspx