I have been a Three mobile broadband customer for a few months now and found the service just about ok.
I was getting fed up of buying vouchers in my local Three retail store to top up every month so decided to regicter a credidt card on their customer service (Ha!) portal. This would let me top up online when needed – what a bloody mistake.
On registering the card details, the system tells you that it can take 7 days to complete registration – fine I thought I can wait. Then I noticed that their system had instantly credited £10 to my account – I chcked my credit card company online and they confimed that the £10 had been taken. Ok, good stuff I now had £10 – or 1GB monthly data transfer limit available.
Two days later and after only several minutes or so of total online time, my connection stopped working. I logged into the portal and the £10 data allowance had rocketed down to zero. Eh ?
Called their dreadful outsourced to India customer service department and was informed that the £10 credit has been applied as a voice credit ! and that by using data I had gobbled up the allowance in a matter of minutes at a rate of £1/MB !!!!!!!!!!!
So why on earth would an account that has been setup for a moblie broadband dongle (and configured so in the ‘my mobile device’ section of the site) have a voice credit assigned.
Of course they customer service guy (twat) explained that it was all my fault for being so stupid and not realising I needed to ‘covert’ my credit to a data allowance.
What complete and utter dick head designed Three’s customer self service portal application ?
Or is this a deliberate ploy by Three to stiff customers ?
£1000 per GB – Three you are taking the piss.
I’m not the only one:
http://www.bestmobilebroadband.co.uk/3-mobile-broadband-reviews.aspx
Got stung for £345 by them ,you get 5gb for £15 a month but if you go over its £100 plus vat per gb what a rip off- is there any office of fair trading you know of that you can go to, thanks iain
3 have just lost this customer, after 8 years. Bought mobile broadband, which didn’t work at either of 2 addresses I tested it at. I returned the modem with a letter canceling the contract within the specified 14 day period. They refused point blank to cancel it. It took about 5 hours on the phone, playing musical chair around different departments, none of whom were remotely interested in helping me. In the end some guy in an Indian call centre (thank you Sagar Kulkarmi in Pune) was the ONLY person who would help. At one point I was on a conference call with him and a useless girl in their customer ‘service’ centre in Glasgow and she was totally refusing to help him or me resolve it.
Eventually this Sagar guy got it sorted and canceled the contract (he’s probably earning about 3 rupees an hour on his night shift but he was the ONLY person I ever spoke with who gave a damn) but I have lost all faith in the 3 business.
Last week I cancelled the phone contract I’ve had with them for 8 years. They begged me to stay, halved the contract price, offered twice as much of everything. But my faith is destroyed in them.
Stupid, stupid 3.
Tip: If you choose to exercise your legal right to cancel a contract with 3 within 14 days of starting it they WILL refuse unless you obtain some reference number from them before sending the goods back. They have no right to do this but they clearly don’t care about the customer’s legal rights.
What an absolute rip off my 3 mobile broadband is – i’ve just uploaded 20 photos to flickr and surfed a few pages and its cost me £4.51 of my ten pound credit. That does it for me, I hate been ripped off, as soon as the rest of my credit is used up I’m going to destroy my “three” modem.
£4.62 after I posted my comment – what a rip off!!!
Yeah, I have dropped them like a stone and switched to Vodafone.
At least they are more transparent about their charging methods.
February 2011 – and this is still an awful service. All of the problems have never been addressed. 3 are by far the most heavily criticised mobile broadband network in the UK and it’s always been that way. Service is abysmal for too many customers – 3 don’t do honest explanations and apologies. Customer services were ranked bottom in a Which? Magazine reader survey done in December 2010. Horrible service from a horrible company. Stay well away from 3!
3 were also ranked bottom by Which? Magazine for service and customer care to contract customers. With no improvements in this service since it started in 2008, too many customers receiving an appalling and unacceptable level of service both online and offline, the customary silence and blaming everything else for the regular problems and issues, this just cannot be recommended. The leading networks might not be perfect but your chances of a horror story are considerably less with them than they are with 3. Incidentally, I have waited nearly a year for 3 to tell me why the service was fantastic during the first 2 weeks when I could have cancelled and also twice when I moved and witnessed the same fantastic service before 3 realised. Once 3 start messing about with your connection and speeds, the headaches begin. I took out my contract before their irresponsible decision to allow unlimited downloads and browsing for smartphone users which is worsening a network already previously crippled with harsh traffic management policies which 3 don’t like to talk about and doesn’t feature in the marketing spiel. All I am doing is using the 15 gigabyte package which they sold me and which I have never exceeded in any given month. I’ve told 3 that by highlighting online how bad the service is and how awful the customer ‘care’ is, I’m holding them accountable in at least some form which is more productive than complaining to the regulator which won’t solve a thing. 3 still have not explained why this happens and so it’s clear that knowing I am ready, willing and able to continually advise the public to stay well away from this amateur outfit is more preferable to telling me the truth in the form of some answers to questions. Don’t do it. Just don’t do it.
3 Mobile are the worst of the lot. If they could spell cusromer service I would propbably fall over. I ordered a mobile on a contract online, it arrivred minus a headset that after 20 calls I was told was it was not their fault. I argued and got nowhere, they don’t even listen or understand the Distance Selling Act. Eventueally a BRITISH person sent me a headset that didn’t work so I decided to cancell within the guidleines from Consumer Direct and was told I could do so. NOT according to the India bases morons at 3. They just pas you from post to post. I wrote to them requiring this as I am withtin the required time and today got a call for some idiot in India offering me £7 off my next bill, I told him to sod off and demandeda canellation. Got nowhere but not going to give up. ADVOID THEM AT ANY COST, THEY JUST TALK SHIT AND LIES, THEY DON’T KNOW THE LAW. Now back in the hands of Trading Srandards, I will win and make them pay for it! TOTAL MORONS!!!!!
ok folks another little 3 trick they like to use,they offer a 15 gig or 5 gig mobile brodband package per month the 1st few months will be ok,then after your sign al will keep going down ,making it impossible to use your full data allowance,i ran an independent test against my sister who was 2 months into her package of 15 gig per month,we both watched 10 identical videos at the same time and after checking our usage i had been deducted allmost 4 times the amount of gigs she had,so in essence 3 were giving me 5 gigs but charging me for 15 gigs totally illegal and this is now in the hands of the trading standards.AVOID AT ALL COST CONMEN WITH NO CUSTOMER SERVICE VALUES WHATSOEVER.